DumuCustomer accountA lasting account withYour business
A lasting account with your business
Give regular customers a relationship that stays open between visits.
Dumu gives each regular customer a lasting account with your business, so value, trust, and recognition can grow every time they come back.
Customers can deposit for future visits, spend from their balance over time, use merchant credit when you approve it, and return with a Dumu card or digital pass that reconnects them to your business.
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DepositBuild value for later
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Come backThe relationship continues
The relationship gap
A good customer should not become a stranger again after every sale.
Most businesses recognise their regular customers informally, but the relationship disappears into conversations, receipts, and whoever happens to be serving that day. Dumu gives that relationship a permanent place in the business.
- ✓One customer account that continues
- ✓Recognition beyond one staff member
- ✓A relationship that can work at every active branch
- ✓A clear way for the customer to return
What the account makes possible
Let customers build value and trust with the business they already choose.
The lasting account lets a customer deposit with the merchant, spend that value across later visits, and receive merchant credit when the business knows and approves them. Each action strengthens the same relationship.
- ✓Deposit now for later purchases
- ✓Spend in parts across return visits
- ✓Receive a merchant-set credit limit
- ✓See the available value in the account
A visible connection
Put the relationship in the customer’s hand.
A Dumu loyalty card or digital pass gives the customer a tangible connection to the account they hold with your business. Staff can recognise the customer and continue from where the relationship last stopped.
- ✓Optional physical Dumu loyalty card
- ✓Digital pass for the customer’s phone
- ✓Phone lookup when the card is not available
- ✓Separate customer access to balance and activity
The workflow
One account that becomes more useful every time the customer returns.
Dumu connects the moments between visits, not only what happens at today’s counter.
- 01
Welcome the regular customer
Create a lasting account for the person who wants an ongoing relationship with your business.
- 02
Let value build
The customer can deposit with the business and keep value ready for future purchases.
- 03
Grow trust
The merchant may approve a credit limit for a customer whose relationship has earned it.
- 04
Continue on return
The card, pass, or phone number reconnects the customer to the same account next time.
Questions business owners ask
Understand how lasting accounts fits the customer relationship.
Clear answers help you decide whether Dumu matches the way regular customers already interact with your business.
What is a Dumu customer account?+
It is a lasting account a regular customer holds with a specific business. It carries the customer’s deposited value, purchases, merchant-approved credit, and access across return visits.
Is this a bank account?+
No. The account represents the customer’s ongoing relationship with the merchant. Deposits are recorded as value received by that business for the customer to use with that business.
Is Dumu a loyalty-points program?+
No. Dumu creates a real customer account based on usable value and merchant credit rather than points, coupons, or generic rewards.
Does the customer need a physical card?+
No. A physical card is optional. The customer can also use a digital pass, and staff can find the account using the customer’s phone number.
Make the next visit part of today
Give regular customers a lasting account with your business.
Start with your real branch, team, and customer relationships. No payment card is required to begin the full 30-day trial.